The Package Control web page is used for verifying the field upgrade of the Viper radio modem firmware. If the installation was successful, the web page will indicate "Pass". If the installation is incomplete or some files are corrupt, the web page will indicate "Fail" and will give an error message specifying which files are missing/corrupt.
If an upgrade problem arises and persists, click the "Package Control" once more and have the resulting indications available when contacting Technical Support.